Patient Checklist
What You Need To Bring
We look forward to seeing you! Please bring the following relevant information to your visit.
- Picture ID such as Driver’s License
- Insurance Information
- Diagnostic Studies & Reports: X-rays, MRI CD, CT Scans, Imaging
- Past Operative, Treatment, and EMG Reports
- List of Medications
- All Patient Forms
- Referral: If your insurance requires a referral for a visit to a specialist you must obtain this referral from your Primary Care Physician prior to your visit.
Practice Philosophy
Grewal Orthopedic and Spine is dedicated to the diagnosis, treatment and management of acute and chronic pain. We strive to provide our patients with an accurate diagnosis to relieve pain utilizing the least invasive treatment methods.
Our patient-centered philosophy involves educating patients about their treatment options; whether it is nonsurgical, interventional or surgical. Our staff members are compassionate, caring and considerate throughout the diagnostic and treatment process. It is our goal to return patient function while improving long-term quality of life.
Practice Policies
We are pleased you chose Grewal Orthopedic and Spine for the diagnosis, treatment and management of your pain. To acquaint you with our office policies, we provide the following information.
Initial Consultations
We look forward to meeting you! Please bring the following relevant information to your consultation (download links below for these docs):
- Photo ID
- Insurance Information
- Diagnostic Studies & Reports: X-rays, MRI CD, CT Scans, Imaging
- Past Operative, Treatment, and EMG Reports
- List of Medications
- All Patient Forms
- Referral: If your insurance requires a referral for a visit to a specialist you must obtain this referral from your Primary Care Physician prior to your visit.
We regret that failure to bring one or more of the above mentioned items may result in your appointment being rescheduled.
Insurance / Billing
Insurance Plans continue to add additional subplans on regular basis. We will work with insurance companies to handle your claims. We follow NYS Fair Health for our patient billing. Patient’s are expected to pay standard deductible based on their plans. We will settle with your insurance for the remaining amount.
- Medicare - Always accepted
- Workers Compensation - NYS and federal work related programs
- No-Fault insurance plans
- Medicaid Plans: We will continue to see our established patients and follow ups from hospital.
If we do not participate in your insurance plan, please contact Billing to find out if other arrangements are possible.Just detail your concern or question, and a member of the team will reply via message or phone call.
Otherwise, you can call 516.743.9450. Please leave a voicemail on our billing number and we will follow up on your call.
Payment Policy
Insurance co-payments are due at the time of arrival. We accept cash, checks and credit cards.
Appointments
If you are a new patient, please arrive 15 minutes prior to your appointment to allow time to register. If you are running late or need to reschedule, please contact us as soon as possible to make us aware. Unfortunately, if you are more than 45 minutes late for your scheduled appointment time, we will have to reschedule.
Procedures
If you are scheduled for a procedure or plan on having one in the future, please read the attached important instructions to follow prior to a procedure.You will be called prior to your procedure and notified about the following information as well.
Authorizations
Diagnostic Testing
Most insurance companies require authorization for certain types of diagnostic testing, such as x-rays, CT scans, EMG and MRIs. If authorization is not required by your insurance company, you should schedule an appointment for diagnostic testing as soon as you receive your order from Dr. Grewal. If an authorization is needed, we’ll obtain the authorization from your insurance company and call you when we receive approval.
This could take up to 10 business days. Be sure to schedule your diagnostic testing at a participating facility. Call your carrier or take a look at your provider directory to determine which facilities are covered.
Physical Therapy
Our staff will get approval for physical therapy from your insurance company. Worker’s compensation carriers allow the first six weeks of physical therapy for a new injury without an authorization. Subsequent authorizations will require submitting qualifying information for carrier approval.
Surgical Procedures
Specific requirements vary by insurance carrier. Our team will complete the steps needed to get authorization from your carrier. This process can take up to 25 business days.
Medications & Refill Requests
Please discuss your medication needs, including refill requests, with our physicians at the time of your appointment. Medications should be taken only as prescribed. Please do not request early refills of your medications. Patients are responsible for lost or stolen medications and prescriptions once they leave the office.
After Hours Emergencies
Our regular phone lines are transferred to an answering service after normal business hours. Please proceed to the nearest emergency room for after-hours emergencies.
Patient Forms
Please print and complete the relevant forms below before your visit. Thank you!
